healthtech workshop for leaders
we need to talk about patient experience
TUESDAY 5 DECEMBER | 12:30- 2PM | LONDON
Join Juliet Bauer, Director of Experience at NHS England, Dr Vishal Gulati, investor at Draper Esprit, and Dr Neil Bacon, CEO of iWantGreatCare to discuss how startups can tackle some of the biggest challenges in modern healthcare.
When you train as a physician, the importance of patient outcomes are drilled into your head. Patient outcome has been the ultimate goal of all good health systems, regulators, physicians, payers and providers.
But what about patient experience?
What if we focused not just on "outcomes" but also on the time it takes for a patient to see someone, whether they can get access to information easily, whether their condition is being communicated effectively between departments? Where is the FDA of patient experience or the NICE of patient experience, or the Institutes of Patient Experience? Have we missed something that patients care about, and in some cases care more about than outcomes?
topics will include:
Is patient experience seen as soft or "fluffy" goal? How can we change that?Should we be as bothered with bad patient experience as we are with bad outcome?Does experience alter outcome?Who defines what 'good' experience is?Can this be done within the cost contained environment we live in?What role should digital play in this?
If you run a digital health startup, this event is for you!
12:30- 1pm: Lunch & Networking1pm- 1:45pm: Is patient experience the new patient outcome? Panel discussion with Juliet Bauer and Dr Neil Bacon, moderated by Dr Vishal Gulati.1:45- 2:00pm: How can startups improve patient experience? Open room discussion, led by Vishal Gulati
We are grateful to OneHealth and The Digital Health Forum and for promoting this event.